Ahh the joys of customer service. *she says as an involuntary twitch travels over her left cheekbone.*
I suppose this vocation needs no real introduction because all of us, at some point in our lives, have probably partook in such means of work.
Except, maybe that’s not true. Maybe, there is a portion of human beings who have never had to take an order, clean up after someone or do anything remotely of the sort. Because, correct me if I’m wrong here, I feel like if everyone knew what it was like to work in customer service, well, there just wouldn’t be as many delusional asshat customers as there are.
But that’s not the way we humans work is it? I’m as bad as the next guy. Just a few weeks ago I was a total jackass to the cashier at the gas station because they had changed their pumps to prepay and they hadn’t thought to reach out personally to me and let me know this vital information in advance.
Why did I feel the need to stomp around like a friggen maniac because I had to go in the store and pay before pumping my gas? Now looking back it was outrageous of me and I hope to God that the gas-bar attendant got a good laugh in at me on account of my temporary insanity.
However, I received all of that bad juju and more in karma today at work. It was pretty much a day from hell. But that’s not what I’m here to talk about. I need me some redemption, I need to make things right again in the universe. I can’t deal with anymore “hell-days” so I’m here to right my wrongs.
So here it is. Redemption.
A list. Because everyone loves lists.
8 Ways to be a Good Customer (and avoid the bad juju):
- When entering a business location if greeted, it is wise to greet back in a friendly/polite manner…as is, and has always been the social norm since, well, pretty much forever ago. When one does not greet back it is awkward and makes actually no sense at all; leaving the greeter to conclude that they must be in the midst of a total fucking chode-monster.
- Do not, under really any circumstances, ask the person behind the register if, “anything is good here.” It’s a completely senseless question. Like, I’m not sure what you expect the answer to be but in pretty much every scenario, whether it’s an employee/owner/volunteer, they are probably going to tell you that the product is good. Even if it is some little shit employee, they aren’t risking their job to tell you all the gruesome truths and malevolent corporate secrets of this establishment. Sorry to break it to you, but nobody is going to think twice about spewing out some rehearsed line, “of course it’s good…Everything is good here at Daisy Dukes Dildo Shack.” So save everyone a lot of weirdness and just don’t ask and judge for yourself.
- This one is more for just the food service industry so it pretty much involves everyone on the face of the planet. Do not, I repeat DO NOT, go into an eatery during lunch/dinner to inquire about anything other than eating right then and there. No, they do not want to hear about your cutting edge new knife product. No, they are not interested in your organic vegetables. NO, they cannot give you a minute of their time. Why you ask? Because they are balls to the walls busy with people who are actually spending money at their establishment. Try again in the downtime…or don’t, nobody cares.
- Do not treat a cashier any different than you would treat the owner of a business. Plain and simple.
- Many of us like to talk about only eating and shopping locally. It’s great. It’s actually fantastic because it is a community minded way to be. I applaud you for that. The thing is, when you shop/eat locally that often means you are doing so at tiny Mom and Pop businesses. Sure they may have fantastic food and yeah, I bet every lunch hour that you go in there they are just hopping busy. That doesn’t mean (even in the slightest) that they can afford employees. So, before offering your breadth of knowledge just know that the last ten customers probably said the same, “looks like you need to do some hiring” spiel before you. And despite the general consensus of these people who have never come close to seeing the financial books of this establishment, unfortunately, that doesn’t make their suggestions even a little bit more attainable.
- Sometimes businesses run out of stock. Don’t argue with the staff about it. If they are out they are out. No amount of “well this is ridiculous!” will change that.
- If you notice a customer in front of you being a right ol’ bag-O-dicks to the cashier, please by all means, say something. It is in fact your business as a human being to stop the blatant verbal abuse that customer service people endure daily. Be the difference.
- If you’re sort of shy and non-confrontational, that’s okay too, once the cashier has so aptly moved the smacktard on his way, show the person behind the till your solidarity by rolling your eyes and saying quietly, “what a jive ass turkey that slime ball was” and then promptly pull yourself out of the 70’s and continue on with your day.
Heed these words my friends! And know that out there somewhere there is a retired front desk associate wearing an avenger’s shirt that is two times too small bottling up karma, watching and waiting for the perfect moment to throw it in the face of some twittlefuck who has told off his last cashier.
In other words, the bad juju’s a bitch, and she’s coming for ya.